About shipping

We generally ship within 7 business days after placing your order.
There may be a delay if an item is out of stock.

The Japanese Post Office will abolish the e-packet delivery method from October 1, 2023.

Small packets(Services with similar content) will remain, but prices will increase.
We will change shipping charges on September 23rd. 
Click here for details

 

In some countries, shipping methods are limited due to the influence of COVID-19.

Delivery may be delayed due to the influence of COVID-19.

The current shipping status. Please check before ordering.

https://www.post.japanpost.jp/int/information/overview_en.html

https://www.post.japanpost.jp/int/information/2021/0827_02_en.html

In case of delivery delay, we will file an investigation request with the post office.
As a result, we will refund when the post office compensates.

 

Express Mail Shipping (EMS):

  • *Delivery time when using EMS is between 7 - 15 days.
  • The amount of compensation is up to 20,000 yen.

Small packet  (Up to 2kg): 

  • *Delivery time when using E-packet is between 10 - 30 days.
  • The amount of compensation is up to 6,000 yen.

    Surface mail(by ship): 

    • The amount of compensation:
      • Weight up to 5 kg / compensation amount 11,160 yen
      • Weight over 5 kg and up to 10 kg / compensation amount 15,170 yen
      • Weight over 10 kg and up to 15 kg / compensation amount 19,190 yen
      • Weight over 15 kg and up to 20 kg / compensation amount 23,200 yen
      • Weight over 20 kg and up to 25 kg / compensation amount 27,220 yen
      • Weight over 25 kg and up to 30 kg / compensation amount 31,230 yen

    *Please note that the number of delivery days is an estimate.
    Depending on the situation of Covid-19, delivery transport, customs clearance,
    and local handling conditions, the number of days will differ.

    We cannot take responsibility for post office delivery delays or loss.
    In that case, we will request the post office to investigate. We will refund if compensation is provided by the post office.
    However, there is an upper limit to the amount of compensation. (The maximum compensation amount is written in the column for each shipping method.)

     

     

    EMS
    Weight Zone First Zone Second Zone Third Zone Fourth Zone Fifth Zone
    Region China, South Korea, Taiwan Asia (excluding China, South Korea, Taiwan) Oceania, Canada, Mexico, Middle East, Europe U.S. (including Guam and other U.S. territories) Central and South America (excluding Mexico), Africa
    Up to 500g ¥1,450 ¥1,900 ¥3,150 ¥3,900 ¥3,600
    Up to 600g ¥1,600 ¥2,150 ¥3,400 ¥4,180 ¥3,900
    Up to 700g ¥1,750 ¥2,400 ¥3,650 ¥4,460 ¥4,200
    Up to 800g ¥1,900 ¥2,650 ¥3,900 ¥4,740 ¥4,500
    Up to 900g ¥2,050 ¥2,900 ¥4,150 ¥5,020 ¥4,800
    Up to 1kg ¥2,200 ¥3,150 ¥4,400 ¥5,300 ¥5,100
    Up to 1.25kg ¥2,500 ¥3,500 ¥5,000 ¥5,990 ¥5,850
    Up to 1.5kg ¥2,800 ¥3,850 ¥5,550 ¥6,600 ¥6,600
    Up to 1.75kg ¥3,100 ¥4,200 ¥6,150 ¥7,290 ¥7,350
    Up to 2kg ¥3,400 ¥4,550 ¥6,700 ¥7,900 ¥8,100
    Up to 2.5kg ¥3,900 ¥5,150 ¥7,750 ¥9,100 ¥9,600
    Up to 3kg ¥4,400 ¥5,750 ¥8,800 ¥10,300 ¥11,100
    Up to 3.5kg ¥4,900 ¥6,350 ¥9,850 ¥11,500 ¥12,600
    Up to 4kg ¥5,400 ¥6,950 ¥10,900 ¥12,700 ¥14,100
    Up to 4.5kg ¥5,900 ¥7,550 ¥11,950 ¥13,900 ¥15,600
    Up to 5kg ¥6,400 ¥8,150 ¥13,000 ¥15,100 ¥17,100
    Up to 5.5kg ¥6,900 ¥8,750 ¥14,050 ¥16,300 ¥18,600
    Up to 6kg ¥7,400 ¥9,350 ¥15,100 ¥17,500 ¥20,100
    Up to 7kg ¥8,200 ¥10,350 ¥17,200 ¥19,900 ¥22,500
    Up to 8kg ¥9,000 ¥11,350 ¥19,300 ¥22,300 ¥24,900
    Up to 9kg ¥9,800 ¥12,350 ¥21,400 ¥24,700 ¥27,300
    Up to 10kg ¥10,600 ¥13,350 ¥23,500 ¥27,100 ¥29,700
    Up to 11kg ¥11,400 ¥14,350 ¥25,600 ¥29,500 ¥32,100
    Up to 12kg ¥12,200 ¥15,350 ¥27,700 ¥31,900 ¥34,500
    Up to 13kg ¥13,000 ¥16,350 ¥29,800 ¥34,300 ¥36,900
    Up to 14kg ¥13,800 ¥17,350 ¥31,900 ¥36,700 ¥39,300
    Up to 15kg ¥14,600 ¥18,350 ¥34,000 ¥39,100 ¥41,700
    Up to 16kg ¥15,400 ¥19,350 ¥36,100 ¥41,500 ¥44,100
    Up to 17kg ¥16,200 ¥20,350 ¥38,200 ¥43,900 ¥46,500
    Up to 18kg ¥17,000 ¥21,350 ¥40,300 ¥46,300 ¥48,900
    Up to 19kg ¥17,800 ¥22,350 ¥42,400 ¥48,700 ¥51,300
    Up to 20kg ¥18,600 ¥23,350 ¥44,500 ¥51,100 ¥53,700
    Up to 21kg ¥19,400 ¥24,350 ¥46,600 ¥53,500 ¥56,100
    Up to 22kg ¥20,200 ¥25,350 ¥48,700 ¥55,900 ¥58,500
    Up to 23kg ¥21,000 ¥26,350 ¥50,800 ¥58,300 ¥60,900
    Up to 24kg ¥21,800 ¥27,350 ¥52,900 ¥60,700 ¥63,300
    Up to 25kg ¥22,600 ¥28,350 ¥55,000 ¥63,100 ¥65,700
    Up to 26kg ¥23,400 ¥29,350 ¥57,100 ¥65,500 ¥68,100
    Up to 27kg ¥24,200 ¥30,350 ¥59,200 ¥67,900 ¥70,500
    Up to 28kg ¥25,000 ¥31,350 ¥61,300 ¥70,300 ¥72,900
    Up to 29kg ¥25,800 ¥32,350 ¥63,400 ¥72,700 ¥75,300
    Up to 30kg ¥26,600 ¥33,350 ¥65,500 ¥75,100 ¥77,700

     

     International e-packet


    weight    		 Asia Oceania, North America, Central America and the Middle East,Europe South America and Africa America
    up to 100g ¥690 ¥790 ¥820 ¥1,150
    up to 200g ¥780 ¥910 ¥1,000 ¥1,280
    up to 300g ¥870 ¥1,030 ¥1,180 ¥1,410
    up to 400g ¥960 ¥1,150 ¥1,360 ¥1,540
    up to 500g ¥1,050 ¥1,270 ¥1,540 ¥1,670
    up to 600g ¥1,140 ¥1,390 ¥1,720 ¥1,800
    up to 700g ¥1,230 ¥1,510 ¥1,900 ¥1,930
    up to 800g ¥1,320 ¥1,630 ¥2,080 ¥2,060
    up to 900g ¥1,410 ¥1,750 ¥2,260 ¥2,190
    up to 1,000g ¥1,500 ¥1,870 ¥2,440 ¥2,320
    up to 1,100g ¥1,590 ¥1,990 ¥2,620 ¥2,450
    up to 1,200g ¥1,680 ¥2,110 ¥2,800 ¥2,580
    up to 1,300g ¥1,770 ¥2,230 ¥2,980 ¥2,710
    up to 1,400g ¥1,860 ¥2,350 ¥3,160 ¥2,840
    up to 1,500g ¥1,950 ¥2,470 ¥3,340 ¥2,970
    up to 1,600g ¥2,040 ¥2,590 ¥3,520 ¥3,100
    up to 1,700g ¥2,130 ¥2,710 ¥3,700 ¥3,230
    up to 1,800g ¥2,220 ¥2,830 ¥3,880 ¥3,360
    up to 1,900g ¥2,310 ¥2,950 ¥4,060 ¥3,490
    up to 2,000g ¥2,400 ¥3,070 ¥4,240 ¥3,620

     

     

    SAL(Economy AIR): Not available in all countries


     

    Surface mail

    Weight Zone 1 is China, South Korea, and Taiwan. Zone 2 includes Asian countries and territories, excluding China, South Korea and Taiwan. Zone 3 includes countries and territories in Oceania, North America (excluding the U.S.), the Middle East and Europe. Zone 4 is the U.S. (including Guam and other overseas territories). Zone 5 includes countries and territories in Central and South America, excluding Mexico, and Africa.
    Up to 1.0kg ¥1,800 ¥2,100 ¥2,500 ¥2,600 ¥2,700
    Up to 2.0kg ¥2,200 ¥2,600 ¥3,100 ¥3,300 ¥3,400
    Up to 3.0kg ¥2,600 ¥3,100 ¥3,700 ¥4,000 ¥4,100
    Up to 4.0kg ¥3,000 ¥3,600 ¥4,300 ¥4,700 ¥4,800
    Up to 5.0kg ¥3,400 ¥4,100 ¥4,900 ¥5,400 ¥5,500
    Up to 6.0kg ¥3,800 ¥4,600 ¥5,500 ¥6,100 ¥6,200
    Up to 7.0kg ¥4,200 ¥5,100 ¥6,100 ¥6,800 ¥6,900
    Up to 8.0kg ¥4,600 ¥5,600 ¥6,700 ¥7,500 ¥7,600
    Up to 9.0kg ¥5,000 ¥6,100 ¥7,300 ¥8,200 ¥8,300
    Up to 10.0kg ¥5,400 ¥6,600 ¥7,900 ¥8,900 ¥9,000
    Up to 11.0kg ¥5,800 ¥7,000 ¥8,300 ¥9,500 ¥9,600
    Up to 12.0kg ¥6,200 ¥7,400 ¥8,700 ¥10,100 ¥10,200
    Up to 13.0kg ¥6,600 ¥7,800 ¥9,100 ¥10,700 ¥10,800
    Up to 14.0kg ¥7,000 ¥8,200 ¥9,500 ¥11,300 ¥11,400
    Up to 15.0kg ¥7,400 ¥8,600 ¥9,900 ¥11,900 ¥12,000
    Up to 16.0kg ¥7,800 ¥9,000 ¥10,300 ¥12,500 ¥12,600
    Up to 17.0kg ¥8,200 ¥9,400 ¥10,700 ¥13,100 ¥13,200
    Up to 18.0kg ¥8,600 ¥9,800 ¥11,100 ¥13,700 ¥13,800
    Up to 19.0kg ¥9,000 ¥10,200 ¥11,500 ¥14,300 ¥14,400
    Up to 20.0kg ¥9,400 ¥10,600 ¥11,900 ¥14,900 ¥15,000
    Up to 21.0kg ¥9,800 ¥11,000 ¥12,300 ¥15,500 ¥15,600
    Up to 22.0kg ¥10,200 ¥11,400 ¥12,700 ¥16,100 ¥16,200
    Up to 23.0kg ¥10,600 ¥11,800 ¥13,100 ¥16,700 ¥16,800
    Up to 24.0kg ¥11,000 ¥12,200 ¥13,500 ¥17,300 ¥17,400
    Up to 25.0kg ¥11,400 ¥12,600 ¥13,900 ¥17,900 ¥18,000
    Up to 26.0kg ¥11,800 ¥13,000 ¥14,300 ¥18,500 ¥18,600
    Up to 27.0kg ¥12,200 ¥13,400 ¥14,700 ¥19,100 ¥19,200
    Up to 28.0kg ¥12,600 ¥13,800 ¥15,100 ¥19,700 ¥19,800
    Up to 29.0kg ¥13,000 ¥14,200 ¥15,500 ¥20,300 ¥20,400
    Up to 30.0kg ¥13,400 ¥14,600 ¥15,900 ¥20,900 ¥21,000

     

    Please click here in Area(Zone).