About shipping
We generally ship within 7 business days after placing your order.
There may be a delay if an item is out of stock.
Express Mail Shipping (EMS):
- *Delivery time when using EMS is between 7 - 30 days.
- The amount of compensation is up to 20,000 yen.
- If the item is returned due to reasons on the recipient’s side, only the product price will be refunded. Shipping fees will not be refunded.
Small packet (Up to 2kg):
- *Delivery time when using small packet is between 14 - 60 days.
- The amount of compensation is up to 6,000 yen.
- If the item is returned due to reasons on the recipient’s side, only the product price will be refunded. Shipping fees will not be refunded.
Surface mail(by ship):
- *Delivery time when using Surface mail is average of 3 months.
- Delivery time varies by country.
- https://www.post.japanpost.jp/int/deli_days/parcel/kawasaki_en.html
- https://www.post.japanpost.jp/int/information/overview_en.html
- The amount of compensation:
- Weight up to 5 kg / compensation amount 11,160 yen
- Weight over 5 kg and up to 10 kg / compensation amount 15,170 yen
- Weight over 10 kg and up to 15 kg / compensation amount 19,190 yen
- Weight over 15 kg and up to 20 kg / compensation amount 23,200 yen
- Weight over 20 kg and up to 25 kg / compensation amount 27,220 yen
- Weight over 25 kg and up to 30 kg / compensation amount 31,230 yen
- Please note that if a Surface Mail shipment is returned, return shipping fees will apply.
If the return is due to reasons on the recipient’s side, we will refund the product price minus the return shipping fee.
Therefore, we recommend using EMS or Small Packet instead of Surface Mail.
*Please note that the number of delivery days is an estimate.
Depending on the situation of Covid-19, delivery transport, customs clearance,
and local handling conditions, the number of days will differ.
We cannot take responsibility for post office delivery delays or loss.
In that case, we will request the post office to investigate. We will refund if compensation is provided by the post office.
However, there is an upper limit to the amount of compensation. (The maximum compensation amount is written in the column for each shipping method.)
For EMS, if it has not arrived after one month, we will request an investigation from the Japanese post office.
For small packet, if it has not arrived after two months, we will request an investigation from the Japanese post office.
For Surface mail, if it has not arrived after four months, we will request an investigation from the Japanese post office.
If you do not receive the percel within the above period, please contact us.
EMS
| Weight | First Zone | Second Zone | Third Zone | Fourth Zone | Fifth Zone |
| China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | U.S. (including Guam and other U.S. territories) | Central and South America (excluding Mexico), Africa | |
| Up to 500g | JPY 1,450 | JPY 1,900 | JPY 3,150 | JPY 3,900 | JPY 3,600 |
| Up to 600g | JPY 1,600 | JPY 2,150 | JPY 3,400 | JPY 4,180 | JPY 3,900 |
| Up to 700g | JPY 1,750 | JPY 2,400 | JPY 3,650 | JPY 4,460 | JPY 4,200 |
| Up to 800g | JPY 1,900 | JPY 2,650 | JPY 3,900 | JPY 4,740 | JPY 4,500 |
| Up to 900g | JPY 2,050 | JPY 2,900 | JPY 4,150 | JPY 5,020 | JPY 4,800 |
| Up to 1kg | JPY 2,200 | JPY 3,150 | JPY 4,400 | JPY 5,300 | JPY 5,100 |
| Up to 1.25kg | JPY 2,500 | JPY 3,500 | JPY 5,000 | JPY 5,990 | JPY 5,850 |
| Up to 1.5kg | JPY 2,800 | JPY 3,850 | JPY 5,550 | JPY 6,600 | JPY 6,600 |
| Up to 1.75kg | JPY 3,100 | JPY 4,200 | JPY 6,150 | JPY 7,290 | JPY 7,350 |
| Up to 2kg | JPY 3,400 | JPY 4,550 | JPY 6,700 | JPY 7,900 | JPY 8,100 |
| Up to 2.5kg | JPY 3,900 | JPY 5,150 | JPY 7,750 | JPY 9,100 | JPY 9,600 |
| Up to 3kg | JPY 4,400 | JPY 5,750 | JPY 8,800 | JPY 10,300 | JPY 11,100 |
| Up to 3.5kg | JPY 4,900 | JPY 6,350 | JPY 9,850 | JPY 11,500 | JPY 12,600 |
| Up to 4kg | JPY 5,400 | JPY 6,950 | JPY 10,900 | JPY 12,700 | JPY 14,100 |
| Up to 4.5kg | JPY 5,900 | JPY 7,550 | JPY 11,950 | JPY 13,900 | JPY 15,600 |
| Up to 5kg | JPY 6,400 | JPY 8,150 | JPY 13,000 | JPY 15,100 | JPY 17,100 |
| Up to 5.5kg | JPY 6,900 | JPY 8,750 | JPY 14,050 | JPY 16,300 | JPY 18,600 |
| Up to 6kg | JPY 7,400 | JPY 9,350 | JPY 15,100 | JPY 17,500 | JPY 20,100 |
| Up to 7kg | JPY 8,200 | JPY 10,350 | JPY 17,200 | JPY 19,900 | JPY 22,500 |
| Up to 8kg | JPY 9,000 | JPY 11,350 | JPY 19,300 | JPY 22,300 | JPY 24,900 |
| Up to 9kg | JPY 9,800 | JPY 12,350 | JPY 21,400 | JPY 24,700 | JPY 27,300 |
| Up to 10kg | JPY 10,600 | JPY 13,350 | JPY 23,500 | JPY 27,100 | JPY 29,700 |
| Up to 11kg | JPY 11,400 | JPY 14,350 | JPY 25,600 | JPY 29,500 | JPY 32,100 |
| Up to 12kg | JPY 12,200 | JPY 15,350 | JPY 27,700 | JPY 31,900 | JPY 34,500 |
| Up to 13kg | JPY 13,000 | JPY 16,350 | JPY 29,800 | JPY 34,300 | JPY 36,900 |
| Up to 14kg | JPY 13,800 | JPY 17,350 | JPY 31,900 | JPY 36,700 | JPY 39,300 |
| Up to 15kg | JPY 14,600 | JPY 18,350 | JPY 34,000 | JPY 39,100 | JPY 41,700 |
| Up to 16kg | JPY 15,400 | JPY 19,350 | JPY 36,100 | JPY 41,500 | JPY 44,100 |
| Up to 17kg | JPY 16,200 | JPY 20,350 | JPY 38,200 | JPY 43,900 | JPY 46,500 |
| Up to 18kg | JPY 17,000 | JPY 21,350 | JPY 40,300 | JPY 46,300 | JPY 48,900 |
| Up to 19kg | JPY 17,800 | JPY 22,350 | JPY 42,400 | JPY 48,700 | JPY 51,300 |
| Up to 20kg | JPY 18,600 | JPY 23,350 | JPY 44,500 | JPY 51,100 | JPY 53,700 |
| Up to 21kg | JPY 19,400 | JPY 24,350 | JPY 46,600 | JPY 53,500 | JPY 56,100 |
| Up to 22kg | JPY 20,200 | JPY 25,350 | JPY 48,700 | JPY 55,900 | JPY 58,500 |
| Up to 23kg | JPY 21,000 | JPY 26,350 | JPY 50,800 | JPY 58,300 | JPY 60,900 |
| Up to 24kg | JPY 21,800 | JPY 27,350 | JPY 52,900 | JPY 60,700 | JPY 63,300 |
| Up to 25kg | JPY 22,600 | JPY 28,350 | JPY 55,000 | JPY 63,100 | JPY 65,700 |
| Up to 26kg | JPY 23,400 | JPY 29,350 | JPY 57,100 | JPY 65,500 | JPY 68,100 |
| Up to 27kg | JPY 24,200 | JPY 30,350 | JPY 59,200 | JPY 67,900 | JPY 70,500 |
| Up to 28kg | JPY 25,000 | JPY 31,350 | JPY 61,300 | JPY 70,300 | JPY 72,900 |
| Up to 29kg | JPY 25,800 | JPY 32,350 | JPY 63,400 | JPY 72,700 | JPY 75,300 |
| Up to 30kg | JPY 26,600 | JPY 33,350 | JPY 65,500 | JPY 75,100 | JPY 77,700 |
Small packet (Includes registered mail fee of JPY 460)
| Weight | First Zone | Second Zone | Third Zone | Fourth Zone | Fifth Zone |
| China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | U.S. (including Guam and other U.S. territories) | Central and South America (excluding Mexico), Africa | |
| up to 100g | JPY 810 | JPY 840 | JPY 970 | JPY 1,290 | JPY 1,010 |
| up to 200g | JPY 910 | JPY 960 | JPY 1,150 | JPY 1,500 | JPY 1,270 |
| up to 300g | JPY 1,010 | JPY 1,080 | JPY 1,330 | JPY 1,710 | JPY 1,530 |
| up to 400g | JPY 1,110 | JPY 1,200 | JPY 1,510 | JPY 1,920 | JPY 1,790 |
| up to 500g | JPY 1,210 | JPY 1,320 | JPY 1,690 | JPY 2,130 | JPY 2,050 |
| up to 600g | JPY 1,310 | JPY 1,440 | JPY 1,870 | JPY 2,340 | JPY 2,310 |
| up to 700g | JPY 1,410 | JPY 1,560 | JPY 2,050 | JPY 2,550 | JPY 2,570 |
| up to 800g | JPY 1,510 | JPY 1,680 | JPY 2,230 | JPY 2,760 | JPY 2,830 |
| up to 900g | JPY 1,610 | JPY 1,800 | JPY 2,410 | JPY 2,970 | JPY 3,090 |
| up to 1,000g | JPY 1,710 | JPY 1,920 | JPY 2,590 | JPY 3,180 | JPY 3,350 |
| up to 1,100g | JPY 1,810 | JPY 2,040 | JPY 2,770 | JPY 3,390 | JPY 3,610 |
| up to 1,200g | JPY 1,910 | JPY 2,160 | JPY 2,950 | JPY 3,600 | JPY 3,870 |
| up to 1,300g | JPY 2,010 | JPY 2,280 | JPY 3,130 | JPY 3,810 | JPY 4,130 |
| up to 1,400g | JPY 2,110 | JPY 2,400 | JPY 3,310 | JPY 4,020 | JPY 4,390 |
| up to 1,500g | JPY 2,210 | JPY 2,520 | JPY 3,490 | JPY 4,230 | JPY 4,650 |
| up to 1,600g | JPY 2,310 | JPY 2,640 | JPY 3,670 | JPY 4,440 | JPY 4,910 |
| up to 1,700g | JPY 2,410 | JPY 2,760 | JPY 3,850 | JPY 4,650 | JPY 5,170 |
| up to 1,800g | JPY 2,510 | JPY 2,880 | JPY 4,030 | JPY 4,860 | JPY 5,430 |
| up to 1,900g | JPY 2,610 | JPY 3,000 | JPY 4,210 | JPY 5,070 | JPY 5,690 |
| up to 2,000g | JPY 2,710 | JPY 3,120 | JPY 4,390 | JPY 5,280 | JPY 5,950 |
Surface mail
| Weight | First Zone | Second Zone | Third Zone | Fourth Zone | Fifth Zone |
| China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | U.S. (including Guam and other U.S. territories) | Central and South America (excluding Mexico), Africa | |
| Up to 1.0kg | JPY 1,800 | JPY 2,100 | JPY 2,500 | JPY 2,600 | JPY 2,700 |
| Up to 2.0kg | JPY 2,200 | JPY 2,600 | JPY 3,100 | JPY 3,300 | JPY 3,400 |
| Up to 3.0kg | JPY 2,600 | JPY 3,100 | JPY 3,700 | JPY 4,000 | JPY 4,100 |
| Up to 4.0kg | JPY 3,000 | JPY 3,600 | JPY 4,300 | JPY 4,700 | JPY 4,800 |
| Up to 5.0kg | JPY 3,400 | JPY 4,100 | JPY 4,900 | JPY 5,400 | JPY 5,500 |
| Up to 6.0kg | JPY 3,800 | JPY 4,600 | JPY 5,500 | JPY 6,100 | JPY 6,200 |
| Up to 7.0kg | JPY 4,200 | JPY 5,100 | JPY 6,100 | JPY 6,800 | JPY 6,900 |
| Up to 8.0kg | JPY 4,600 | JPY 5,600 | JPY 6,700 | JPY 7,500 | JPY 7,600 |
| Up to 9.0kg | JPY 5,000 | JPY 6,100 | JPY 7,300 | JPY 8,200 | JPY 8,300 |
| Up to 10.0kg | JPY 5,400 | JPY 6,600 | JPY 7,900 | JPY 8,900 | JPY 9,000 |
| Up to 11.0kg | JPY 5,800 | JPY 7,000 | JPY 8,300 | JPY 9,500 | JPY 9,600 |
| Up to 12.0kg | JPY 6,200 | JPY 7,400 | JPY 8,700 | JPY 10,100 | JPY 10,200 |
| Up to 13.0kg | JPY 6,600 | JPY 7,800 | JPY 9,100 | JPY 10,700 | JPY 10,800 |
| Up to 14.0kg | JPY 7,000 | JPY 8,200 | JPY 9,500 | JPY 11,300 | JPY 11,400 |
| Up to 15.0kg | JPY 7,400 | JPY 8,600 | JPY 9,900 | JPY 11,900 | JPY 12,000 |
| Up to 16.0kg | JPY 7,800 | JPY 9,000 | JPY 10,300 | JPY 12,500 | JPY 12,600 |
| Up to 17.0kg | JPY 8,200 | JPY 9,400 | JPY 10,700 | JPY 13,100 | JPY 13,200 |
| Up to 18.0kg | JPY 8,600 | JPY 9,800 | JPY 11,100 | JPY 13,700 | JPY 13,800 |
| Up to 19.0kg | JPY 9,000 | JPY 10,200 | JPY 11,500 | JPY 14,300 | JPY 14,400 |
| Up to 20.0kg | JPY 9,400 | JPY 10,600 | JPY 11,900 | JPY 14,900 | JPY 15,000 |
| Up to 21.0kg | JPY 9,800 | JPY 11,000 | JPY 12,300 | JPY 15,500 | JPY 15,600 |
| Up to 22.0kg | JPY 10,200 | JPY 11,400 | JPY 12,700 | JPY 16,100 | JPY 16,200 |
| Up to 23.0kg | JPY 10,600 | JPY 11,800 | JPY 13,100 | JPY 16,700 | JPY 16,800 |
| Up to 24.0kg | JPY 11,000 | JPY 12,200 | JPY 13,500 | JPY 17,300 | JPY 17,400 |
| Up to 25.0kg | JPY 11,400 | JPY 12,600 | JPY 13,900 | JPY 17,900 | JPY 18,000 |
| Up to 26.0kg | JPY 11,800 | JPY 13,000 | JPY 14,300 | JPY 18,500 | JPY 18,600 |
| Up to 27.0kg | JPY 12,200 | JPY 13,400 | JPY 14,700 | JPY 19,100 | JPY 19,200 |
| Up to 28.0kg | JPY 12,600 | JPY 13,800 | JPY 15,100 | JPY 19,700 | JPY 19,800 |
| Up to 29.0kg | JPY 13,000 | JPY 14,200 | JPY 15,500 | JPY 20,300 | JPY 20,400 |
| Up to 30.0kg | JPY 13,400 | JPY 14,600 | JPY 15,900 | JPY 20,900 | JPY 21,000 |
Please click here in Area(Zone).